Step 1 - Custom Order Request
Please fill out the request form on our website to get started with your custom design. There is no such thing as too much details! Try to tell us as much as you can so we can start visualizing what you are looking for.
Step 2 - Online Consultation
We will contact you via email to discuss your ideas and customization options. Photos will be exchanged during this time so that we can clearly visualize your style. We will put together a color palette and select embellishments for you that fit your vision. You will receive a quote.
Step 3 - Order Confirmation
Once you are happy with the design plans and have looked over the quote, we will then send you an invoice. You will have 10 days to confirm the order by paying the non-refundable deposit (usually 50% of the final cost or 100% for rush orders). If the deposit is not paid within 10 days, your invoice will be cancelled.
Step 4 - Design Process Begins
We will begin working on your custom design order once the payment has been made. Please allow 8-12 weeks lead time for packages, 6-8 weeks lead time for bouquets and 4-6 weeks lead time for accessories. We will keep in touch throughout the process to ensure that you are pleased and updated.
Step 5 - Final Payment
When your order is completed, we will send you photos of the final products to ensure everything is perfect! After you have accepted, we will require you to make the final payment before you receive your order.
Step 6 - Delivery/ Pick-up
Our aim is to have your order ready and in your hands at least 1 month prior to your event. This will give you a peace of mind and allow you to concentrate on other aspects of your event.
Once your order is completed, it will be shipped out to your preferred location. For local clients who choose to pick-up, we will contact you to set up a pick up date and time.